1. Introduction

This Privacy Policy explains how Favours and Frosting (“we”, “our”, “us”) collects, uses, and protects any personal information provided through this website. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR).

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2. Information We Collect

We may collect the following information when you contact us or use our website:

• Name and contact details (such as email address, phone number, or postal address)

• Information relevant to your enquiry or order (e.g. product preferences, event date)

• Any messages or correspondence sent through our contact form, email, or social media

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Our website is hosted on Wix, which may automatically collect standard web analytics data such as IP address, device type, and browsing behaviour. This helps us understand how visitors use our site.

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3. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and process orders

• Communicate with you regarding your order or booking

• Manage payments and deliveries (where applicable)

• Improve our website and customer experience

We do not share your information with third parties for marketing purposes.

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4. How We Store and Protect Your Information

• All personal information is stored securely and only kept for as long as necessary to fulfil the purpose for which it was collected.

• Wix provides secure hosting and implements appropriate measures to protect your data.

• We also take reasonable steps to ensure any data we store offline (e.g. order notes) is kept safe and confidential.

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5. Cookies

Our Wix website may use cookies to improve site functionality and analyse traffic. You can adjust your browser settings to refuse cookies or be notified when they are being used.

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6. Your Rights

Under data protection law, you have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Withdraw consent for us to contact you

• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been infringed

If you wish to exercise any of these rights, please contact us using the details below.

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7. Contact Us

For privacy-related queries, please contact us at info@favoursandfrosting.co.uk